Dumas, MarlonLa Rosa, MarcelloMendling, Jan2020-05-192020-05-192018Dumas, M. La Rosa, M. Mendling, J. (2019). Fundamentals of Business Process Management. Germany: Springer.https://dspace-uh-tmp.igniteonline.la/handle/cenit/5928527DIGITALPDFenBook